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PDelfinHipoli
Friday
Member
suscription workflow
SOLVE
I am working on a workflow and need to allow re-enrollment for contacts who meet the enrollment criteria again after being unenrolled. Currently, I am facing an issue where a contact who meets both the enrollment and unenrollment criteria is not getting re-enrolled.
Could you please guide me on how to enable re-enrollment in the workflow so that contacts can be enrolled multiple times if they meet the enrollment criteria again after being unenrolled?
Thank you for your help.
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Workflows
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Solution
karstenkoehler
Monday
Hall of Famer | Partner
suscription workflow
SOLVE
@PDelfinHipoliwhen you click into the enrollment criteria, the left sidebar opens. In the left sidebar, you should then see a tab for reenrollment. Can you please share a screenshot of that?
Karsten Köhler Beratungstermin mit Karsten vereinbaren |
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PDelfinHipoli
Monday
Member
suscription workflow
SOLVE
Don't worry, I already saw how to achieve it, thank you very much
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karstenkoehler
Friday
Hall of Famer | Partner
suscription workflow
SOLVE
Hi@PDelfinHipoli,
Can you please share a screenshot of your enrollment and unenrollment criteria?
Generally, if you set unenrollment criteria, these are obeyed unconditionally. You would have to adjust them so that the contacts you want to enroll don't meet them.
Best regards
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PDelfinHipoli
Friday
Member
suscription workflow
SOLVE
Hi, thanks for the response, this is what I have.
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karstenkoehler
Saturday
Hall of Famer | Partner
suscription workflow
SOLVE
@PDelfinHipolicould you please share a screenshot of your reenrollment and unenrollment criteria, too?
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PDelfinHipoli
Monday
Member
suscription workflow
SOLVE
I don't know the part in which to do that, in fact that's where I have a problem, if you could help me with how to do it, thank you very much
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Solution
karstenkoehler
Monday
Hall of Famer | Partner
suscription workflow
SOLVE
@PDelfinHipoliwhen you click into the enrollment criteria, the left sidebar opens. In the left sidebar, you should then see a tab for reenrollment. Can you please share a screenshot of that?
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Solution
PDelfinHipoli
Monday
Member
suscription workflow
SOLVE
Don't worry, I already saw how to achieve it, thank you very much
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