The map below depicts the most recent cities in the United States where Alaska Communications users have reported problems and outages. If you are experiencing problems with Alaska Communications, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Alaska Communications users affected:
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Alaska Communications is a telecommunications company in Alaska. Alaska Communications offers advanced data network, an underwater fiber optic system, statewide 3G CDMA network and coverage extended from the North Slope to Southeast Alaska.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Anchorage, AK | 9 |
| Seattle, WA | 5 |
| Tacoma, WA | 4 |
| Soldotna, AK | 2 |
| Orange, CA | 1 |
| Fargo, ND | 1 |
| Jacksonville, FL | 1 |
| Fairbanks, AK | 1 |
| Dallas, TX | 1 |
| Kenai, AK | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Alaska Communications Issues Reports
Latest outage, problems and issue reports in social media:
Beth Mansfield (@BethMansfield) reported @AlaskaComm @ATAOkennel Instead of attempting to dunk on your customers, just fix it. Bad customer service gets you nowhere. #SupportAlaskanMushers #IditarodFinisher
- Krazy Alaskan (@gomer2323) reported
@Magoo72810763 @AlaskaComm Oh, you need a new phone. I got one from Verizon for free plus the service.
- thegrumpygirl 🏳️🌈 she/her/call me Sir (@thegrumpygirl) reported
@ATAOkennel They took your money and then didn't give you the service? WTF @AlaskaComm??? Will might be too nice to say it but I have no such qualms: That's not cool at all! ******* move!
- Nancy DePodesta (@DepodestaNancy) reported
@AlaskaComm @njdepo I sent you our phone number....GCI gave us their most recent trouble ticket number which they forwarded to you on 7/13-- CAS-1990706-65P6Y7
- Dan Coleman (@technologynut) reported
@AlaskaComm any updates on the outage that is shutting down the Internet in Juneau? I manage four locations that all went offline at 6:47pm.
- Magoo (@Magoo72810763) reported
@gomer2323 @AlaskaComm I feel your frustration I know these tweets were from yesterday and I couldn't reply my cell phone is on the blanks right now and it's about ready to shut back down and I got a full battery so I don't know what's going on here talk with you later.
- Noah Williams (@noahsbwilliams) reported
@AlaskaComm potential outage in southern Douglas area?My folks’ internet is down - had them reboot both router and modem, no dice.
- ATAO Kennel (@ATAOkennel) reported
@AlaskaComm I had called and arranged a visit-- The on-site was scheduled but techs never showed. When I called, I was told techs had come on site earlier that week and determined we wouldn't qualify. I work from home and live with 30 dogs-- I get a good alert when people come around.
- Nancy DePo (@njdepo) reported
@AlaskaComm my landline phone has now been out of service for 2 months. You admitted there’s a short in the line but have done nothing to fix. My husband is a cardiac patient - I can’t call 911 if I needed to. Quit passing the buck back to GCI & fix my phone!!!!
- Krazy Alaskan (@gomer2323) reported
@Magoo72810763 @AlaskaComm ACS goes straight to wait. No options to select. Just ring, thank you....your call will never be answered...have a frustrating day
- Andrea Swingley (she/her) (@akswingley) reported
@AlaskaComm Yeah, I've done that. We're not slated for upgrades despite being long-time customers. It's extremely frustrating as neighbors only 0.5mi away have (slightly) better service than we do.
- Julie Stricker (@alasjules) reported
@akswingley @AlaskaComm I’ve been trying to get @AlaskaComm ‘s attention for weeks. We’re moving and trying to cancel our current lousy DSL and upgrade to FiWi at the new place. They don’t answer the phone or reply to emails. *crickets*
- FreeQuill (@quill_free) reported
@AlaskaComm our business Internet has been down for 3 weeks and support won’t answer call. How do we get this resolved?
- Viola McBee - Anij - #SprinkleSquad (@Anijkittie) reported
@ATT @GCIAK @AlaskaComm PLEASE get something better for streamers like me in North Pole, AK on Bradway road!! Poor signal strength is no fun on cell data and GCI isnt even out here. ACS doesn't answer phones. Help a twitch streamer out!!
- Nancy DePodesta (@DepodestaNancy) reported
@AlaskaComm @njdepo Well, according to GCI several trouble tickets were sent to you. The last one resulted in your tech asking the GCI tech to come out here on 7/16 and test something for them and contact your tech when they were out here. Who's lying?
